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  • Can I change an item after adding it to my shopping cart?
    You can make changes to color, size, or quantity directly from your shopping cart. To access your shopping cart, click on the shopping cart icon in the top right corner of the menu.
  • Do you replace items that are incorrect or damaged when delivered?
    Yes. If you have received an incorrect or damaged item, please send an email to with your order number and a brief note describing the issue with your shipment. If you have received a damaged item, please include a photo that clearly shows the product defect so that we may investigate the underlying cause of the issue. As we recognize that this is an issue we created, we make it easy for you to return your item to us for free. It will be returned to our distribution center at no charge. We will also be happy to replace the problem item at no additional cost to you.
  • What forms of payment can I use to make my purchase?
    We accept MasterCard, Visa, American Express and all government issued credit cards. We also accept agency purchase orders which can be paid for by check, credit card or electronically.
  • What happens if the product I order is not available?
    The product will be ordered for you and automatically shipped out once received. Most of the time, the product has already been ordered by our Purchasing Department. If you have any questions regarding your order, please call our Customer Service
  • What are the Customer Service hours?
    Customer service is located in Rochester, New York and is open to take your calls from 8:30am to 5:00pm, local time (EST).
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