CUSTOMER CARE

Here at Scrubs & More by Tash, we value our customers. Feel free to contact us at anytime. Thank You!

Have any questions or concerns?

We’re always ready to help!

Call us at

Phone: 585-857-9891

RETURNS

RETURN POLICY

We hope that you’re delighted with your purchase! However, if you wish to return or exchange it for any reason, please send non-embroidered item(s) back to us with tags attached, and in original condition within 30 days of delivery.

Items that have been washed, worn or embroidered cannot be returned. Due to high seasonal demand and limited quantities, all holiday prints must be returned or exchanged within 14 days of delivery.

Covid-19 Bulk Order Refund Policy: Until further notice, any order over 300 units placed after February 28th, 2022 will not be eligible for refunds.

REFUND POLICY

Depending on the method you use to send the item(s) back to us, it can take up to 7-10 business days for us to receive your return. Upon receiving the item(s), we process all returns within 3 business days.

You will receive a full refund for the cost of the product based on your original payment method (i.e., check or credit card). Original or return postage is not refundable. If you have placed your order with a credit card, please allow 5 to 10 business days for a refund to appear on your credit card statement. If you paid by check, your refund check will be sent to you via first-class mail.

Once your items are returned, you will receive an email notification.

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Do you replace items that are incorrect or damaged when delivered?

Yes. If you have received an incorrect or damaged item, please send an email to scrubandmorebytash@gmail.com with your order number and a brief note describing the issue with your shipment. If you have received a damaged item, please include a photo that clearly shows the product defect so that we may investigate the underlying cause of the issue. As we recognize that this is an issue we created, we make it easy for you to return your item to us for free. It will be returned to our distribution center at no charge. We will also be happy to replace the problem item at no additional cost to you.
Can I change an item after adding it to my shopping cart?

You can make changes to color, size, or quantity directly from your shopping cart. To access your shopping cart, click on the shopping cart icon in the top right corner of the menu.
What are the Customer Service hours?

Customer service is located in Rochester, New York and is open to take your calls from 8:30am to 5:00pm, local time (EST).
What happens if the product I order is not available?

The product will be ordered for you and automatically shipped out once received. Most of the time, the product has already been ordered by our Purchasing Department. If you have any questions regarding your order, please call our Customer Service.
What forms of payment can I use to make my purchase?

We accept MasterCard, Visa, American Express and all government issued credit cards. We also accept agency purchase orders which can be paid for by check, credit card or electronically.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.